Document ID: FS-L-005
Version: 0.2.0
Last updated: 27 July 2026
Entity: Upward Trading FZCO
Platform: FundedSmart (fundedsmart.com / app.fundedsmart.com)
Interim remediation notice: This document is an interim update pending review by qualified legal counsel. It is not a final counsel-approved v1.0.
1. Scope
This Policy explains when challenge fees (service fees) may be refunded or when we will re-provision access. It forms part of the Terms of Service.
2. What You Purchase
You purchase access to a simulated trading evaluation (Instant, One Step, or Two Step, as offered). Fees are service fees, not deposits or investments.
Payee: Payments should be made to Upward Trading FZCO or a payment agent expressly named at checkout. Keep your UTR / transaction reference.
3. Activation SLA
After we confirm valid payment, we aim to activate access within one (1) business day IST (Monday–Friday, excluding applicable public holidays). If not activated, email support@fundedsmart.com with:
- Registered email
- Plan / account size purchased
- Payment proof (UTR, screenshot, or processor reference)
- Approximate payment time
4. Generally Non-Refundable After Activation
Once access is successfully activated, fees are generally final and non-refundable, including for unused time, failed evaluations, rule breaches, inactivity expiry, voluntary cancellation, or ordinary maintenance.
5. Refund / Re-Provisioning Carve-Outs
After verification, we will refund or re-provision (our choice) where:
- Duplicate payment for the same order was captured
- Payment was captured but access was not provisioned within the Activation SLA after timely notice with proof of payment
- A refund is required by applicable law
We may request additional information to prevent fraud.
6. How to Request
Email support@fundedsmart.com with subject line “Refund / Activation”. We aim to acknowledge within 2 business days and resolve within 10 business days where practicable.
7. Cancellations Before Activation
If you cancel before we activate access and payment has not yet been captured, no charge applies. If payment was captured but access not yet activated, contact support promptly — we will treat this under the Activation SLA / carve-outs.
8. Chargebacks
Please contact support before filing a chargeback so we can investigate activation or duplicate-payment issues. Abusive chargebacks after valid activation may lead to account action under the Terms.
9. Reset Fees
Reset fees (when offered) are separate purchases and follow the same general non-refundability rules after the reset access is activated, subject to the carve-outs above.
10. Contact
Upward Trading FZCO · Dubai, United Arab Emirates · support@fundedsmart.com